"A process of reform in the way Governments work, share information, engage citizens and deliver services to external and internal clients for the benefit of both government and the clients" is termed as e-Governance. E-Governance has helped governments all over the world to bridge the gap between them and the people. The availability of internet and modern technology such as SMS, MMS, Bluetooth, RFID and so on made the transition easy for the governments. This eventually resulted in the interaction between government and citizens, government and enterprises and between various departments within the government becoming fast, transparent, comfortable, efficient and economical.
An important advantage of e-governance is that the communication between the government and the people has become quicker. There is no delay in communicating important government decisions to the people. Using the internet and other technology people can now access the latest information instantly. Moreover, activities of various government departments have become swift thanks to e-governance.
E-Governance has added more visibility and transparency to the way the government and the different government agencies work. Unlike in earlier times when everything happened behind close doors, today everything is out in the open for everyone to see. The government can't hide since each and every action of the government is well scrutinized and judged by the people.
Earlier people had a tough time when it came to filling forms or applications, paying bills and even filing tax returns. They had to spend a considerable amount of their precious time standing in queues to get anything done. But with e-governance everything has become easy. Life has become less complicated and easier. With the touch of a button all can be done including transactions.
E-governance has greatly improved the functioning of the governments. Each and every action of the government is scrutinized and analyzed by the public and therefore there is no question of laxity, carelessness, and incompetence on the part of the government being tolerated by the citizens. This has brought about remarkable change in the way government, government departments and agencies perform.
With e-governance both government and the people have been able to save a lot of time, effort and money. There are less paper works, files and hence less transaction costs.