Phone Magic For Increased Sales

Learning how to communicate properly on the phone in business can magically increase your sales. If you do not know how the phone can become a weapon of mass destruction to your business.

Did you ever send an email to someone only to realize your words alone, without voice intonation or your physical expressions, left your reader cold? Speaking on the phone does offer more support to establish rapport than email but does hold within it limitations. It is much easier to establish "good vibes" with someone when you are meeting them face to face.

The main tool you have to work with on the phone is to mirror how your prospect is talking. If s/he is talking fast you should speed up you cadence. If that individual is loud you should be somewhat loud. Do not overdo this or you will seem odd and it will backfire. Just a bit is effective.

Have you ever been on the phone with a sales person and they get right down to selling you something? In contrast have you ever had a sales man ask first how you are doing or if you have time to speak? When you take an interest in your prospect you are making a grand leap into the realm of trust.

The third way to gain the mind share of your prospect is to smile on your end of the phone. This might seem difficult if you were mirroring a prospect who is in a rush or seems annoyed. There is a way to do it though that is very effective.

This is done by first matching their tone as we discussed above. Then once you have done this, gently lead your prospect by example to a kinder, gentler tone by smiling on your end of the phone.

If you use these three simple steps of sales phone etiquette, you will begin to experience the phone as your magical business wand rather than a weapon of mass destruction.