Agent Dialer is a software system that interacts with Skype where the dialer calls clients and connects them with a live agent when someone answers. If someone does not answer the phone and an answering machine or voice mail picks up, a brief call back message is left or the system hangs up. Agent Dialer increases company efficiency by saving the client time and money by allowing employees to be more productive with their telemarketing tasks at hand.
Most medical providers find one of their biggest challenges in their businesses is reaching clients who haven’t paid their past due medical bills or office visit charges. Unpaid medical bills are a huge problem that is causing the medical industry millions of dollars each year just to be able to collect on old and unpaid bills. The result of unpaid medical bills can leave physician practices with devastating consequences such as higher lines of credit and having to increase patient visit costs and co pays.
With the Agent Dialers system, staff is able to save time by talking to clients who they are actually able to get a hold of.
Contact information is placed into the computer billing software program via data entry. Once the information is entered, the program follows the patient’s actions throughout the patient visit until the patient has completed their office visit.
The software system will alert administrative and billing staff as to when the account and co pays have been paid in full. If there is a balance owed on the account, it will be alerted in incremented days such as 10, 30, 60, 90 and 120 or as desired. Alerts can be created within the account to generate calls to patients with past due bills.
Telemarketers and billing agents will take in calls as they are generated by the Agent Dialer System. When the Agent Dialer calls a client and they answer, they will be asked to wait on hold for a few brief seconds while the system calls back the billing agent.
A computer prompt via the Agent Dialer System software as well as Skype will give the billing agent all of the pertinent information regarding the client that will appear directly on their computer screen. At this time, the agent can discuss billing issues and payment arrangements with the patient or client. Agent Dialer gives both the client and the employee the advantage of being able to communicate efficiently as well productively.
Agent Dialer also works well with collecting outstanding balances with supply companies that they may routinely work with. This allows medical billers and accounts receivable to communicate more efficiently with clients who have outstanding balances with the medical office or and if they have questions about their bill. It also serves as a friendly reminder for some businesses to alert them they have an outstanding balance due and it payment should be remitted immediately.
Agent Dialer is a beneficial tool that helps keep costs down to a minimal and improves productivity amongst the medical office staff. |
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